Refund Policy

General

We aim for transparency in all financial transactions between Customers and Tutors.

Our Website functions only as a platform connecting Customers and Tutors; it is not a party to any agreements between you and a Tutor and does not oversee or guarantee the performance of any services or materials they provide.

Refund eligibility may vary by jurisdiction. Where consumer protection laws apply, your statutory rights remain unaffected. To request a refund, please contact us.

You may request a refund if the Tutor fails to deliver the agreed Service.

If you request a refund or initiate a chargeback for an Order purchased using a promo code, only the amount you actually paid, after the promo code was applied, is eligible for a refund. Promo codes have no cash value and are not eligible for refund or transfer.

Refund processing

After you receive the refund confirmation, we will initiate your refund within three business days. Refund timing depends on your original payment date and your financial institution’s processing times. We are not responsible for any bank transfer fees, processing anomalies, or delays imposed by your bank or card issuer.

Refunds are generally available for up to six months from the original transaction date and will be credited back to the same payment method used for your order. Once the refund period has expired, you are no longer eligible for a refund, and we cannot transfer funds to a different payment method.

Chargeback

If you dispute a transaction with your card issuer, resulting in a chargeback, you acknowledge that we may suspend or terminate your access to the Services. Any fees or costs incurred by us due to a chargeback or payment dispute are your responsibility.

Payment services

We partner with reputable third-party payment providers to handle all billing and transactions. When you make a payment, it is processed through a secure, embedded checkout iframe, your card details never touch our servers. Tutors receive payment only after an order is confirmed. All transactions are protected by industry-standard encryption and security protocols managed by our payment partners.

Data provided by you

All billing details you submit, such as credit or debit card information, are processed exclusively by our third-party payment partners. We do not collect, store, or otherwise handle this data on our servers.

You acknowledge and agree that any failure by these providers to protect your information is not our responsibility. Payment processing is governed by both this policy and the terms, conditions, and privacy policies of our payment partners.

We may switch payment providers over time. In such cases, your billing information may be transferred to new providers, who will likewise use industry-standard security measures (e.g., SSL encryption) to safeguard your data.

Payouts

Tutors receive payment for each confirmed order into their designated account. Payouts are processed through our secure third-party payment partners, ensuring timely and encrypted transactions.

Other

All payments made through our Website are strictly for purchasing and delivering Services between Customers and Tutors. Payments must not be used for any fraudulent, criminal, or otherwise unlawful activities.

Changes to this policy

We may update this Refund Policy at any time. All revisions will be published on our Website, and significant changes will be announced via email or a prominent site notice. The version displayed online is always the current Refund Policy.

Whenever feasible, we will provide advance notice before new terms take effect. However, in certain circumstances immediate updates may be necessary, and such changes will become effective without prior warning.

Updated: Jul 22, 2025